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Precautions when using the Pocket PC 2002 |
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Note the following precautions before trying to use the Pocket PC 2002. |
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End User Updates |
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Microsoft periodically releases end user updates. Make sure that
you install all of the currently available updates before using your
Pocket PC 2002 for the first time. Click here
for available end user updates. |
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Menu and Card Backup Tool |
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Card Backup Tool detects when Inbox data is not being backed up and restored properly.
Applicable Models: E-200 (English) and E-200G (German)
Use ActiveSync and Inbox Repair Tool for backup and restore.
Click here
for Inbox Repair Tool. |
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To use Menu, install it on your CASSIOPEIA from the CASSIOPEIA Applications CD-ROM.
Applicable Models: E-200 (English), E-200G (German), E-200I (Italian),
E-200S (Spanish), E-200F (French) |
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Note that Documents assumes that Menu and Card Backup Tool are already installed.
Applicable Models:
E-200 (English), E-200G (German) |
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Using a Movie Player Application |
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After using certain movie player applications, your CASSIOPEIA
may lock up and require a full reset. This problem is fixed by downloading
CASSIOPEIA PocketPC
2002 Update File Ver. 1.00 on the Web, and installing it on your
CASSIOPEIA.
Applicable Models: E-200 (English), E-200G (German)
Click here
for the Update File |
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Currently Identified
CASSIOPEIA PocketPC 2002 Issues |
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The following issues concerning PocketPC 2002 operation have been
identified to date. Be sure that you note these items and take the
required action when using your CASSIOPEIA |
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When you are using an IMAP4 mail server, note that the mail messages
on your server cannot be deleted from the Outbox tray. In this case,
you need to connect to your server with another computer and delete
the mail messages on the server.
Applicable Models: All |
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A file attached to an e-mail message cannot be saved directly
to a storage card. Receive the message and file in main memory, and
then copy it to a CF card.
Applicable Models: All |
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Depending on the memory location where you install an application
and the method that you use to uninstall an application, you may experience
problems when later trying to re-install the same application. If
this happens, use Active Sync's [Remove from both locations] function
to uninstall the application and then re-install it.
Applicable Models: All |
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Certain applications may not be able to recognize non-main memory
storage areas (storage card or flash memory) correctly. When using
such an application, use main memory only to store data. Error messages
and failure to store data in non-main memory areas are symptoms that
indicate the application you are using falls into this category.
Applicable Models: All |
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Whenever you insert or remove a CF card, the system checks the
status of the card, automatically sets up the required driver, and
performs other tasks. Turning off your PocketPC or removing the card
while these tasks are being performed can cause the system to lock
up. If your system locks up or freezes, try resetting your PocketPC
to restore normal operation.
Applicable Models: All |
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When using Built-in Storage, an error occurs when you attempt
to use Built-in Storage following a dial-up connection. If this happens,
reset your CASSIOPEIA.
Applicable Models: E-200 (English)
Update
Software is available for download on the Web. |
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Writing to or reading from Built-in Storage occasionally causes
an error. If this happens, reset your CASSIOPEIA.
Applicable Models: All |
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Inbox contents and data communication parameter settings are not
backed up and restored correctly when ActiveSync is used for backup
and restore. Be sure to maintain separate records of Inbox Service
settings. After performing the restore operation, reconfigure the
Inbox Service settings based on your records.
Applicable Models: E-200 (English), E-200G (German)
Inbox
Repair Tool is available by Web download.
Click here
for Inbox Repair Tool.
Applicable Models: E-200I (Italian), E-200S (Spanish), E-200F
(French)
Inbox Repair Tool software will be released on the CASSIOPEIA Application
CD. |
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The CASSIOPEIA sometimes freezes when the Inbox receives an attached
file via an IMAP4 server. If this happens, have the sender change
the attached file's file name and send it again.
Applicable Models: All |
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When replying to a mail message in the Inbox or when creating
a new mail message, make sure that the addressee field does not contain
any comma characters. A comma in the addressee field can make it impossible
to send the mail message to the desired address.
Applicable Models: All |
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The password for a VPN dial-up cannot be saved. Keep a separate
record of the password and input it every time you connect.
Applicable Models: All |
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| Microsoft Help and Support |
The Microsoft Help
and Support page includes a database of support articles
that contain information about problems and countermeasures.
You can search by product and keyword to find the information
you need. Access the database at the following URL for a
wealth of diagnostic and troubleshooting information.
http://support.microsoft.com/default.aspx?LN=EN-US
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