Responsibilities to Customers
Casio is recognized by the market for its commitment to treating customers right. The company constantly strives to ensure its business management is worthy of customer confidence.
Casio develops products with new value and helps create new cultural phenomena. Casio's product development concept is simple: going from "0" to "1."
Casio secures competitive advantage, maintains operational freedom, and improves profitability by adopting specific mechanisms to drive the creation of intellectual property.
Casio believes customer satisfaction can always go up, and is strengthening its three main customer satisfaction initiatives.
In order to maintain the confidence of customers and ensure the reliability of its products, Casio takes an integrity-based approach to constant quality improvement.
Deeply valuing long-term relationships with customers, Casio strives to improve the skills of support employees and uses customer feedback in the development of products and services.
To please customers and ensure their peace of mind when using its products, Casio is working to improve its system for providing customer support information, while enhancing the service skills of its staff.
Casio is working to strengthen its global supply chain to meet rising product demand.