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| Q1. |
Why can't I establish a USB connection? |
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| A1. |
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Windows 98 and Me Users |
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If USB is not activated when you connect the USB cable after installing the USB driver from the bundled CD-ROM. |
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Any of the following can cause a question mark (?) or exclamation point (!) to appear next to the driver name (?CASIO QV DIGITAL, !CASIO DIGITAL CAMERA, etc.) in the Device Driver List.
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Connecting the camera to your computer with the USB cable without installing the USB driver from the bundled CD-ROM |
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Incorrectly installing the USB driver |
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Interruption USB driver installation part way through |
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This indicates that the USB driver is not installed correctly. Re-install the USB driver to eliminate the question mark or exclamation point. |
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Important!
Before changing any settings on your computer, be sure to back up or make a record of its current settings so you can return to them, if necessary. Incorrectly configuring computer settings can result in failure of your computer to start up properly, or in malfunction of applications and drivers. Be sure to read the user documentation that comes with your computer before changing its settings. If there is something you are unsure of, contact your computer's manufacturer.
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| 1) |
Use the USB cable to connect the camera to your computer. |
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| 2) |
Turn on the camera. Open "My Computer" and check to make sure there is no icon indicating a USB connection. |
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| 3) |
On the "Start" menu, select "Settings," "Control Panel" (Figure 1), "System" (Figure 2), and then "Device Manager" (Figure 3). |
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Figure 1
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Figure 2
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Figure 3
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| 4) |
In the ""View devices by type"" list, do you see any CASIO driver name with a question mark (?) or explanation point (!)
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in front of it (Figure 4)?
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Figure 4
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| 5) |
Turn off the camera.
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With some camera models, the power switch may be disabled. In this case, disconnect the USB cable. |
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| 6) |
Does the CASIO driver name with the question mark or exclamation point (?CASIO QV DIGITAL,
"!CASIO DIGITAL CAMERA, etc.) disappear from the ""View devices by type"" list (Figure 5)?"
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Figure 5
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The CASIO driver name that disappears from the "View devices by type" list is the one causing the problem.
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| 7) |
Turn the camera back on or reconnect the USB cable. |
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| 8) |
Select the problem CASIO device driver (?CASIO QV DIGITAL, !CASIO DIGITAL CAMERA, etc.), and then
"click [Remove] (Figure 6). |
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Figure 6
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| 9) |
In response to the "Confirm Device Removed" dialog box that appears (Figure 7), double-check to make sure
"that the correct device driver name is selected, and then click [OK].
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Figure 7
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| 10) |
After confirming that the problem CASIO device driver is deleted, turn off the camera (or disconnect
"the USB cable), and then restart your computer.
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| 11) |
Install the USB driver from the bundled CD-ROM. Do not disconnect the USB cable linking the camera
"to the computer until installation is complete. After installation is complete, restart your computer and turn the camera back on (or reconnect the USB cable).
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This causes the "Updating hardware information database" dialog box to appear, indicating that auto setup is being performed. |
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If you already have the USB driver that comes on the bundled CD-ROM installed, turn on the camera and connect it to your computer. |
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For the installation procedure, click here.
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| 12) |
Open "My Computer" and check to make sure that a "Removable Disk" icon (Figure 8) is present.
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Figure 8
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