Material Issues for Casio

Approach

As a company with a global reach, it is extremely important for Casio to pursue initiatives that meet the expectations of the international community. The worldwide movement to build more sustainable societies continues to evolve, year by year. Companies today are expected to carry out strategic initiatives as part of their core business activities. Casio is no exception. Even more so, as a company known for “creating something from nothing,” Casio must strategically implement social contribution measures that are integrated with its business activities. Responding to these trends, Casio has specified the issues with the greatest significance (materiality) to its practice of social responsibility, in accordance with the G4 Sustainability Reporting Guidelines issued by GRI in May 2013. Going forward, the company will take action on each of the specified issues, and will apply the plan-do-check-act (PDCA) cycle to these efforts to ensure the highest level of socially responsible management.

KPI and Performance

Evaluation ◎: All targets met, ○ : Most targets met, △ : Remaining issues outweigh results, × : No progress made

Material Issues for Casio

FY2019 Targets and KPI

FY2019 Performance

Evaluation

FY2020 Targets and KPI

Realizing a low-carbon society Create scenarios to reduce CO2 emissions and achieve medium and long-term targets Created reduction scenarios

Acquire SBT certification and obtain RE100 membership
Reduce greenhouse gas emissions (Scope 1 and 2) for the entire Casio Group by 7.95% compared with FY2014 Reduced 8.08% compared with FY2014

Reduce greenhouse gas emissions (Scope 1 and 2) for the entire Casio Group by 9.6% compared with FY2014

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Create a supplier survey
Building a recycling society Maintain the Casio Green Star product sales ratio at 70% or more Sales ratio: 72%

Maintain the Casio Green Star product sales ratio at 74% or more
Achieve a recycling rate for business site waste of at least 92% Recycling rate: 86.2%

Achieve a recycling rate for business site waste of at least 90%
Reduce water consumption to 500,000 m3 or less. Reduced to 417,900 m3

Reduce water usage by 1% compared with FY2019
Living in harmony with nature Ensure that 65% of product catalog paper used in Japan is FSC® certified paper 81.9%

Ensure that 80% of product catalog paper used in Japan is FSC® certified paper
Develop scenarios for achieving medium-term targets relating to usage ratios for sustainable paper M3 Committee issued interim report on the definition of sustainable paper
Gathered information on procurement status regarding product packaging (cardboard)

Develop scenarios for achieving medium-term targets relating to usage ratios for sustainable paper
Promoting CSR procurement (1) Implement CSR education at Casio sites and at suppliers, and hold awareness raising campaign during one vendor meeting in China Implemented CSR education at Casio sites and at suppliers, and held awareness raising campaign during one vendor meeting in China

(1) Implement CSR education at Casio sites and at suppliers, and continue to hold awareness raising campaign during one vendor meeting in China
(2) Implement annual audit follow-up
On-site audit follow-up of manufacturing sites and suppliers
Performed CSR-related audits requested by customers at four manufacturing sites as well as follow-up
In China, conducted onsite inspections at 8 suppliers
In Thailand, conducted onsite inspections at 5 suppliers

(2) Implement annual audit follow-up
Continue audits requested by customers at production sites
Carry out production site audit and document surveys
Continue onsite audits at suppliers
Providing supportive workplace environments and promoting diversity Achieve rate of employee return after childcare leave of 90% or more Achieved childcare leave usage rate for eligible employees of 100%
Achieved a rate of employee return after childcare leave of 100%
(regular employees)

    Maintain childcare leave usage rate for eligible employees of 90% or more
    Maintain a rate of employee return after childcare leave of 90% or more
    (regular employees)
Achieve a female employee recruitment rate of 20% or more
* Reset target to encourage recruitment of women in all areas
14 of the 54 employees who joined the company in April 2019 were women (25.9%)

Achieve a female employee recruitment rate of 25% or more
Maintain legally mandated employment rate of people with disabilities at 2.2% or more
- Actively employ people with disabilities, including those with mental disabilities, and achieve the legally mandated employment rate
- Implement measures for retaining employees with disabilities, while seeking to employ people with diverse disabilities
  • Employment rate for the Casio Group (consolidated group in Japan): 1.99% (as of April 1, 2019)
  • Participated in recruitment interviews jointly sponsored by Hello Work and a company that provides employment support for people with disabilities
  • Continued post-hiring follow-up system and commuting support system

Maintain legally mandated employment rate of people with disabilities at 2.2% or more
  • Hire nine people with disabilities at Casio Computer
    * Number of people determined by a point system
Follow-up measure implementation rate for annual checkups: 80% or more
- Strengthen measures to urge those who have not received checkups to get them
- Implement a health promotion incentive program where employees who are healthy, who improve their checkup results, or who undergo further examination concerning health findings can earn points redeemable for health-related products
  • Ascertained mental illness rate on a consolidated basis (fiscal year end)
  • Provided e-learning for new employees (including mid-career hires) and for managers, in July and December
  • Delivered work skill improvement training for young employees (including self-management) in June

Ascertain the actual mental illness rate
Implement e-learning training for new employees and managers
Implement work skill improvement training (including self-management) for young employees in August
Implement stress checks
- Ascertain the rate of employees with high stress
- Implement industrial physician consultations to interested employees with high stress
- Ascertain the health risk rate (by department)
- Implement workplace analysis and feedback
- Implement workplace improvement using stress checks
  • Ascertained the rate of employees with high stress (November)
  • Consultations provided by industrial physicians to interested employees (November to February)
  • Ascertained health risk rates by department (March)
  • Implemented workplace analysis and feedback (March)

  • Ascertain the rate of employees with high stress (February)
  • Consultations provide by industrial physicians to interested employees (February to April)
  • Ascertain health risk rates by department (April)
  • Implement workplace analysis and feedback (May)
Respecting human rights (1) Check human rights issue and implement feedback:
All sales group companies (100%)
Checked human rights issue and implemented feedback:
Implemented at all 29 sales companies (100% complete)

(1) Check human rights issue and implement feedback:
All sales group companies (100%)
(2) Implement human rights education for CSR leaders: Casio Computer Co., Ltd. (100%) Not implemented in 2018 (0%)
* Implemented in June 2019 due to replacement of CSR leaders following organizational change

×

(2) Implement human rights education for CSR leaders:
Entire Casio Group in Japan (100%), following the replacement of CSR leaders
(3) Develop a grievance mechanism
a) In Japan: Raise awareness
b) Outside Japan: Ascertain current situations and create grievance handling mechanism
Carried out education at all group companies, mainly through e-learning, in order to raise awareness of the whistleblower hotline in April 2017

(3) Develop a grievance mechanism; establish the mechanism and put into full operation
Preventing corruption Conduct global corruption risk management
(1) Manual preparation, dissemination, implementation, and evaluation
Conducted anti-corruption checks at 29 sales companies and provided feedback (100%), confirmed manuals were in place at all except one company

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Materiality specification process

Step 1: Specification of issues with significance to the company

In fiscal 2015, Casio made a detailed list of CSR issues with reference to its business areas, and prioritized them based on relevance to its own activities.

Step 2: Specification of issues with significance to stakeholders

In fiscal 2016, Casio sent a questionnaire to its stakeholders and conducted interviews in order to organize the issues by their significance to stakeholders.

Step 3: Summarization and finalization

Based on the results of the processes in steps 1 and 2, in fiscal 2016 Casio formally specified its material issues with the approval of the director in charge of CSR.

Step 4: KPI formulation and implementation

Casio formulated key performance indicators (KPI) with reference to the specified material issues, thereby enabling each responsible department to evaluate its CSR initiatives quantitatively. In fiscal 2017, Casio is implementing related activities using the plan-do-check-act (PDCA) cycle.

Step 1: Specification of issues with significance to the company

Regarding the 46 “aspects” indicated in the G4 Sustainability Reporting Guidelines from GRI, Casio analyzed the risks to the company for each aspect and the degree of impact that they would have on Casio. The aspects were used to evaluate matters at various levels, including business segments, value chains for each segment, and regions of operation. This shaped the identification of the most significant aspects. The departments charged with CSR responsibilities also examined the identified aspects, and finalized them for use in their own processes.

Step 2: Specification of issues with significance to stakeholders

Based on the G4 Sustainability Reporting Guidelines, the 46 aspects were divided into six areas: economic, environment, labor practices, human rights, society, and product responsibility. The importance of each area was then identified through dialogue with stakeholders closely related to Casio.
Questionnaires were also given to customers and employees, and aspects with high significance to stakeholders were identified. In addition, questionnaires and interviews with experts were carried out on the respective topics. These processes enabled Casio to identify society’s expectations, resulting in a list of issues with significance to Casio stakeholders.

Economic

Takeshi Mizuguchi, Professor
Takeshi Mizuguchi, Professor
Takasaki City University of Economics

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Economic

Over the past few years, the Casio Group has experienced rapid sales growth in many parts of Asia outside Japan. As more and more of its sales are driven by markets outside Japan, the company’s influence in these regions and its responsibilities to them are becoming subject to increasing scrutiny.
One economic issue for Casio that emerges from this trend will be how to raise the percentage of locally hired senior managers at its sites outside Japan. Giving responsibility to local human resources not only helps to meet the obligation to contribute to the local economies where Casio operates, but can also help with risk management, because these local professionals can apply their familiarity with the local economy to prevent various challenges at their respective sites. Going forward, Casio will be expected to carefully study local situations and disclose as much information as possible, while deploying a global human resources strategy. Moreover, because it is difficult with only the currently disclosed information to determine precisely whether Casio’s local procurement is having a positive impact on the overseas economies concerned, Casio ought to disclose its procurement ratios. This should be done while properly explaining its impact on overseas economies, and it should include local procurement ratios for overseas production sites, and ratios of production for Japan and abroad.
It is also vital that Casio undertake initiatives to address financial risks to its business caused by climate change. The Thai floods of 2011 damaged Casio Group plants there, and the company needs to put even greater focus on management of such risks.

Takeshi Mizuguchi, Professor
Takeshi Mizuguchi, Professor
Takasaki City University of Economics

Environment

Sadayoshi Tobai
Sadayoshi Tobai
Conservation Director, WWF Japan

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Environment

Electronic device manufacturers face many environmental challenges throughout the entire supply chain. In raw materials procurement in particular, it is essential to ensure that natural capital is not compromised. This perspective is essential not only when procuring materials to make the products themselves, but also when purchasing paper materials for product packaging. Aware of this situation, the Casio Group has established Paper Procurement Policy and Biodiversity Guidelines, which I see as a solid step toward building a foundation for sustainable procurement. Going forward, the company also needs to set more specific targets and action plans, and it will also be critical to keep making progress while maintaining transparency.
One of the characteristic efforts of the Casio Group has been its industry leadership in the area of lower energy consumption by products, for instance, the Group’s early adoption of solar technology for watches. Casio also uses appropriate labeling of its environmental products, and provides environmental performance information to customers for its Green Star Products. In the future, it will also be important to take the next step and start making information on environmental impact more visible, such as indicating the CO2 emissions reduction that can be expected by using a particular Casio product.
With respect to greenhouse gas emission reductions, a long-term perspective is important, and it is commendable that Casio has set an ambitious 80% reduction target to be achieved by 2050. The Casio Environmental Declaration calls for the incorporation of renewable energy use into the company’s business activities. In addition to the promotion of energy conservation, proactive use of renewable energy and relevant information disclosure is desirable. Going forward, I hope that Casio will also participate in the Science Based Targets initiative, which is becoming the new global standard for emissions reduction target-setting by companies. I expect that Casio can further enhance its standing by showing concrete evidence for its target values, thereby having a positive impact on the entire industry.

Sadayoshi Tobai
Sadayoshi Tobai
Conservation Director, WWF Japan

Labor Practices

Hiroki Sato, Professor
Hiroki Sato, Professor
Chuo Graduate School of Strategic Management

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Labor Practices

On the important issue of labor practices, the first step is to develop a supportive working environment. Especially for employees who have limited time for responsibilities such as childcare and family nursing care, it is imperative to create mechanisms that allow them to return to full-time work as soon as possible. To do this, chronic overtime needs to be reduced, and well-balanced work styles need to be promoted. The company should strive to make better use of data for employee health management, such as by collecting health check-up data in each department, and comparing it with indicators such as paid leave utilization rates and overtime hours.
Even when considering how to raise the percentage of female managers, it is first necessary to confirm the hours actually worked by managers and disclose the information. If managers are working exceptionally long hours, this may be an additional reason that women do not want to become managers. Considering how to raise the percentage of women at the senior staff level and taking appropriate measures will increase the number of women who can be promoted to manager positions. This means building a female human resources pipeline. As part this, it may also be important to deliberately provide work experience and skills development opportunities that female employees have traditionally lacked, designed especially for women. At the same time, it is best not to have different standards for promoting men and women to manager positions. Previously, many companies have appointed people who are highly skilled in their field as managers, but sometimes these people do not also have good staff management skills. One of the criteria for manager appointment should be management capabilities such as subordinate mentoring. It is also critical to confirm that there are no hidden issues in the workplace such as power harassment, by utilizing employee consultation desk services.
Along with the creation of good workplace environments, training and education must also be advanced. It is necessary not only to foster employees’ ability to respond to future changes, but also to create time for employee self-development.
On the other hand, to achieve the focus needed to solve these issues and practice diversity management, it is essential that all employees fully embrace the management philosophy, so that human resources with diverse perspectives can be properly integrated into the corporate organization. I hope that the Casio Group will continue promoting its valued corporate creed of “Creativity and Contribution” among employees.

Hiroki Sato, Professor
Hiroki Sato, Professor
Chuo Graduate School of Strategic Management

Human Rights

Makoto Teranaka, Visiting Professor
Makoto Teranaka, Visiting Professor
Tokyo Keizai University

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Human Rights

As a global organization, the Casio Group constantly faces the risk of a human rights incident arising in its operations outside Japan, especially in a developing country. Standing against this risk is the Casio Group Policy on Human Rights, which aims to support relevant international agreements. Casio has also prepared a human rights checklist, and has already created a foundation for protecting human rights. Based on these efforts, it is has identified further enhancement of human rights protection as material to the company.
When tracing materials up the supply chain, especially in developing countries where extraction of raw materials is often carried out, there is a risk of human rights issues arising relating to the rights of indigenous peoples, as it is difficult to assess their actual situation. In addition, the rights of employees concerning the freedom of association and collective bargaining applies not just to headquarters labor unions, but also to supply chain employees, including those at overseas sites, and temporary staff. Accordingly, ample information gathering and risk management is required. Forced labor and discrimination are examples of risks relating to human rights that people find harder to recognize in Japan. Especially for operations such as parts assembly conducted as prison work, there are cases where labor costs are not incurred. Therefore, companies should be aware of the fact that this may considered forced labor under international treaties. Meanwhile, discrimination is a problem that occurs in organizations. Since it often involves unconscious discrimination, which makes it hard to gather statements from victims, it is an issue that requires special mechanisms that cross organizational boundaries.
It is vital to have a human rights assessment system to ascertain risks. In addition to the existing Whistleblower Hotline, it would be a good idea to create a highly independent complaint handling system, focused on each business site. In particular, there are limits to the conventional style of evaluation of supplier human rights, which only involves the collection of documents. Casio needs a human rights management system with a stronger audit function.
Going forward, I believe the time has come for Casio to specifically address each of its material issues throughout the entire supply chain. The human rights checklist used by Casio will be very good as a start. I strongly encourage Casio to continue enhancing the list, and then take initiatives to increase its effectiveness.

Makoto Teranaka, Visiting Professor
Makoto Teranaka, Visiting Professor
Tokyo Keizai University

Society

Kaori Kuroda, Executive Director
Kaori Kuroda, Executive Director
CSO Network Japan

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Society

The Casio Group has achieved high market shares for a number of its products, which puts it at risk for anti-competitive behavior. However, the company has included relevant points in its code of conduct, including the prohibition of bribery, and restrictions on the provision of entertainment and gifts, etc. Casio has undertaken anti-corruption measures, and has achieved thorough compliance both in name and reality. Nevertheless, in its operations in developing countries where legal frameworks are not as well-developed, mere legal compliance is insufficient; it is important to respect international laws and norms of behavior. As there have been an increasing number of international corporate corruption cases causing serious business risk, this issue needs to be addressed with a higher priority.
The Casio Group has also established Procurement Policies. The world faces many issues including child labor. Accordingly, to ensure thorough application of the policy throughout its global supply chain, Casio must place equal emphasis on its supply chain management initiatives.
I hope that Casio will maintain a high level of attention to the two aspects I’ve mentioned and take initiatives to address them.
Finally, since over 60% of total Casio Group sales are currently outside Japan, I hope that the company will become even more engaged with local communities, especially those overseas, on topics that can be easily connected to its business, such as education and women in particular.

Kaori Kuroda, Executive Director
Kaori Kuroda, Executive Director
CSO Network Japan

Product Responsibility

Kikuko Tatsumi, Executive Advisor
Kikuko Tatsumi, Executive Advisor
Nippon Association of Consumer Specialists

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Product Responsibility

A manufacturer’s responsibility for the products it provides is a serious matter of the highest priority. For consumers especially, not only the products themselves, but also the information provided about the products, is an important indicator of the company’s stance. Casio has already tackled information provision as an important initiative, and it is essential that it maintain and enhance these efforts. On the other hand, issues still seem to remain when it comes to communication about Green Star Products. I think further promotion is necessary to get more customers to select Green Start Products, and to foster better understanding of Casio’s CSR efforts.
Similarly, product health and safety is a universally recognized responsibility of manufacturers. While Casio has already thoroughly addressed product safety issues such as accidental button battery ingestion and product fire risk, even one new incident can have a major impact on society. Therefore, the company should always aim for a perfect product safety record. Protection of personal information has become a growing concern for consumers in recent years, and it is an extremely important issue considering the huge risks involved.
The basis for product responsibility initiatives is communication with consumers, and that is the role of CSR activities. In recent years, consumers have become increasingly aware of corporate ethics issues, and I hope Casio will promote consumer education through its communication activities.

Kikuko Tatsumi, Executive Advisor
Kikuko Tatsumi, Executive Advisor
Nippon Association of Consumer Specialists

Step 3: Summarization and finalization

By mapping the aspects identified in steps 1 and 2, Casio specified eight material issues, with a focus on aspects given a high priority. Finally, with the approval of the director in charge of CSR, the issues with medium-term materiality to the Casio Group were defined.

Material Issues for Casio

Image:Material Issues for Casio

Material Issues for Casio

Material Aspects

Boundary

Internal

External

Building a recycling society Products and services

Realizing a low-carbon society Energy

Emissions

Living in harmony with nature Biodiversity

Promoting CSR procurement Supplier environmental assessment

Supplier assessment for labor practices

Supplier human rights assessment

Supplier assessment for impacts on society

Providing supportive workplace environments and promoting diversity Employment

 
Diversity and equal opportunity

 
Respecting human rights Investment

Non-discrimination

Freedom of association and collective bargaining

Child labor

Forced or compulsory labor

Human rights assessment

Human rights grievance mechanism

Preventing corruption Anti-corruption

Maximizing economic performance Economic performance

Step 4: KPI formulation and implementation

KPI Formulation

Casio investigated key performance indicators (KPI) with reference to the specified material issues, in order to enable the responsible departments to evaluate their initiatives quantitatively. With the approval of the CSR Officer, the KPI were finalized, and efforts are underway in fiscal 2017 to ensure high performance.

For more information on KPI, see "KPI and Performance" above.

Materiality Review

Reviewing the material issues specified in fiscal 2017, Casio looked at its efforts over the three years through the end of fiscal 2019. Based on this review, Casio decided to continue to address the same issues, other than “preventing corruption,” for one more year.

In order to incorporate SDG efforts into business operations, in 2019 Casio established sustainability targets for each business unit, along with the Medium-Term Management Plan. As part of this process, Casio identified which of the 17 SDGs it will focus on in 2019. In fiscal 2020, Casio will again review the material issues and re-prioritize social responsibilities in a way that reinforces the sustainability targets.