Stakeholder Engagement
Stakeholder Engagement
Main stakeholders of the Casio Group
Casio strives to ascertain and understand how its operations impact the environment and society and what kind of contributions it can make. It then identifies stakeholder groups and strives to implement appropriate measures for each.
Companies must not become complacent in their efforts to pursue sustainability and maintain social trust. The first step in earning stakeholders’ understanding and trust for the initiatives of the company is listening to what they have to say. Good communication is a necessity, and it is not a one-way street. Companies must find solutions that benefit both their stakeholders and their business, as well as the global society as a whole. By actively disclosing information to stakeholders, and creating opportunities for dialogue with them, Casio finds out what stakeholders expect, evaluates its existing activities, and plans future initiatives.
| Main Stakeholder Group | Main Casio Group Responsibilities | Main Dialogue Opportunities / Information Disclosure |
|---|---|---|
| Customers | Developing and providing high-quality products and services that are socially useful Ensuring stable product supply Providing proper, customer-oriented information that is easy to understand Improving customer satisfaction Providing fast and accurate support to customersProperly managing customer information |
Daily sales activities Customer Support Center Customer satisfaction surveys Casio’s official website and social media Exhibitions and events |
| Suppliers | Fair and equitable transactions Requesting CSR implementation and providing support |
Daily procurement activities Holding vendor conferences Sustainability questionnaires Whistleblower hotline for suppliers |
| Shareholders and investors | Timely and appropriate information disclosure Appropriate profit returns |
General Meeting of Shareholders Financial result briefings Management briefings Investor Relations website Integrated report Financial reports (shareholder newsletter) Responding to questionnaires from ESG evaluation organizations |
| Employees | Respecting human rights Promoting diversity and inclusion Promoting balance of work and family life Human resource recruitment and utilization Fair evaluation and treatment Industrial health and safety and employee health promotion |
Casio intranet and internal newsletter Group Workers’ Labor-Management Conference Occupational Safety and Health Committees Career challenge system Whistleblower hotline for employees Employee training Employee questionnaire |
| Local communities | Respecting and preserving regional cultures Activities that contribute to local communities Preventing accidents and disasters at sites Providing support to disaster-stricken regions where sites are located |
Factory and workplace tours School visit program Internships Employee participation in local volunteer activities and community events |
| Global environment | Environmental consideration in product development Environmentally responsible business activities Complying with environmental laws Protecting biodiversity |
－ |
| NGO/NPO | Protecting the environment, human rights, and biodiversity Support for local communities and cultural activities |
Responding to questionnaires Holding dialogues Implementing social contribution programs together with NGOs and NPOs |