In recent years, there has been growing public concern over product quality and safety. Casio remains keenly aware that it must do its very best for customers. Casio believes it can offer trust and peace of mind to customers by providing high-quality, exceptionally safe products and delivering premium-quality services to complement those products.
│Importance for the Casio Group
Once an accident related to quality and safety occurs, it can pose a problem for the survival of the company, by damaging consumer trust in the brand. On the other hand, providing high-quality and safe products and services that provide peace of mind can lead to stronger corporate competitiveness. Casio also believes that environmental conservation and contributing to a recycling-oriented society are corporate responsibilities.
Casio maintains a strong quality assurance system, based on its belief in "Quality First." This system requires all employees to make quality their first concern in every task they perform, enabling the company to offer products and services that please and impress customers. The company's commitment to quality supports its corporate growth and makes social contributions possible, while at the same time winning customers' trust and giving them peace of mind
Quality Management Policies
・To build a good corporate image, we offer products and services that please and impress our customers, gain their strong trust, and ensure their peace of mind.
・We respond to our customers' requests and inquiries with sincerity and speed, and reflect their valuable comments in our products and services.
・In all our business processes, we base our actions on the Principle of the Five "Gens"—in Japanese, genba (on site), genbutsu (actual goods), genjitsu (reality), genri (theory) and gensoku (rule)—and adhere to the basics of business operations.
・We capture and analyze quality assurance activities quantitatively, using reliable data, and use the analysis to make continuous improvements. We also maintain a quality information system that enables the sharing of quality information and prevention of problems before they occur, and prevents recurrence of quality problems.
In order to carefully maintain and improve Casio Quality, the company has created the quality assurance system shown in the diagram below. The Promotion Committee for Group-wide Quality Enhancement meets twice a year. It pursues activities such as making quality data accessible and easy to understand, and sharing quality information, while passing resolutions on quality policy and measures. The results are used for quality assurance activities in each division.
Quality assurance system
As the division in charge of group-wide quality management, the CS Headquarters is working hard to improve quality with the cooperation of the Production Headquarters, the Development Headquarters, and the Engineering Headquarters, while always pursuing the best solutions for customers.
The Casio Group shares the awareness that quality is the foundation of all operations, and the Promotion Committee for Group-Wide Quality Enhancement shares information on product quality, safety, and regulations in each country in order to raise the level of awareness across the entire group. An ISO9001 quality management system is employed at all manufacturing sites using the PDCA cycle, and “quality-first proposals” are made, incorporating improvements to processes and quality. All of this is part of Casio’s tireless effort to maximize quality.
List of ISO 9001 Certified Sites