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[Important Notice] For all users of the GWG-B1000 | CASIO


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[Important Notice] For all users of the GWG-B1000

9, November, 2023

Thank you for using the G-SHOCK GWG-B1000 wristwatch.
We have been made aware of the problem described below with the G-SHOCK GWG-B1000.
We sincerely apologize for any inconvenience this problem may have caused you.

Problem Description

Automatic reception of a time calibration signal does not work.
(Manual reception of the time calibration signal and time adjustment using Mobile Link work normally.)

For details about how to receive a time calibration signal manually, click here to refer to the user’s guide.
For details about Mobile Link, click here to refer to the user’s guide

We are planning to release an update to watch software with an update of the CASIO WATCHES phone app (Ver. 3.11.2) on November 15 (JST) to address this issue.
If you own a GWG-B1000 watch, pair it with and connect it to the app to update its software.

You will need to register with a CASIO ID to pair the watch with the app. (Click here for information about CASIO ID registration.)
If you are already using the watch with Mobile Link, you do not need to register your CASIO ID again.

If you do not have a smartphone or cannot update your software, contact a CASIO service center after the software release date.

If you have any questions regarding this issue, please contact us here.

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